Membership Plugin

WordPress Membership Plugin

[Support request] Protection Simple WP Membership WP Membership

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  • March 1, 2019 at 10:37 am #17476
    Aglae361
    Participant

    Our site uses WP Membership to display or not pages according to 2 groups with different access rights: “professionnel-solar-Archi” and “professionnel-solar-install”
    The pages display downloads managed by the Download Monitor plugin.
     
    In each download of Download Monitor, you have the possibility to check or uncheck “Consultation pro” (professionnel-solar-install) and “Consulting Architects” (professionnel-solar-Archi)

    Now, WP Membership does not take into account the requests that I make, I can check and uncheck any box, when I “Update” the download, my request is not taken into account and the 2 boxes are checked. Frontend side, the download is displayed in the 2 groups: “professionnel-solar-Archi” and “professionnel-solar-install”
    I can’t only display in one group

    Can you help me and watch how to fix this bug that no longer allows to choose the group that can see the file.

    Examples and private WP administrator access is possible

    Thank you for your help

    March 1, 2019 at 10:58 pm #17477
    mbrsolution
    Moderator

    Hi,

    Our site uses WP Membership to display or not pages according to 2 groups with different access rights: “professionnel-solar-Archi” and “professionnel-solar-install”
    The pages display downloads managed by the Download Monitor plugin.

    So you are saying that you have two membership levels as pointed out below, is this correct?

    membership level 1 “professionnel-solar-Archi”
    membership level 2 “professionnel-solar-install”

    The pages display downloads managed by the Download Monitor plugin.

    Here you are saying that you have some pages. I assume that access to each page is controlled by one of the different membership levels as pointed out above. So for example:

    Page 1 is controlled by membership level 1 or 2 or both? The same applies to all the pages you have. Are they controlled by membership level 1 or 2 or both?

    Now, WP Membership does not take into account the requests that I make, I can check and uncheck any box, when I “Update” the download, my request is not taken into account and the 2 boxes are checked. Frontend side, the download is displayed in the 2 groups: “professionnel-solar-Archi” and “professionnel-solar-install”
    I can’t only display in one group

    Can you provide some screen captures, so that I can see what you mean? And perhaps provide more information.

    Thank you

    March 6, 2019 at 11:21 am #17530
    Aglae361
    Participant

    Hi,

    So you are saying that you have two membership levels as pointed out below, is this correct?

    membership level 1 “professionnel-solar-Archi”
    membership level 2 “professionnel-solar-install”

    YEs you right.

    Page 1: puits-de-lumiere-solarspot-documentation-professionnels-architectes/ can only be read by membership level 1 “professional-solar-Archi”
    Page 1 displays the downloads (plugin download Monitor) of the following categories: PROS commercial documentation, PROS technical documentation

    Page 2: documentation professionnels/ can only be read by the level of adhesion 2 “professional-solar-install”
    Page 2 displays the downloads (plugin download Monitor) of the following categories: PROS POS, PROS installation instructions, PROS commercial documentation (same category as level 1), PROS technical documentation (same category as level 1), PROS tariffs

    screenshot of the problem :

    Our site uses WP Membership to display or not pages according to 2 groups with different access rights: “professional-solar-Archi” and “professional-solar-install”
    The pages display downloads managed by the Download Monitor plugin.
     
    In each download of Download Monitor, you have the possibility to check or uncheck “Consultation pro” and “Consulting Architects”
    <img src="https://www.solarspot-lfr.com/pb/capture-avant.jpg" alt="Normal action for a download that must be accessible to membership level 2 “professionnel-solar-install" />

    Now, WP Membership does not take into account the requests that I make, I can tick and uncheck any box, when I “Update” the download, my request is not taken into account and the 2 boxes are checked

    <img src="https://www.solarspot-lfr.com/pb/capture-apres.jpg" alt="null" />
    For example, I ticked “Consultation pour les pros” and unchecked “Consultation Architectes” so that the download is visible only by the membership level 2 “professional-solar-install”.

    I save the changes: “Update”

    The download is updated, the 2 membership levels are checked:
    – membership level 1 “professional-solar-Archi” that I did not ask
    – membership level 2 “professional-solar-install” that I requested

    If you need you can have a private acces
    Thank’s for your help

    March 6, 2019 at 10:34 pm #17534
    mbrsolution
    Moderator

    Hi, before we go any further can you carry out the following troubleshooting steps.

    Thank you

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