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Superb plug in but having one major problem with it.
The plugin is being used on an owners club website and will allow members to access member-only material on the site. However the club also needs their physical address to send membership packs and news letters. When using a normal paypal button you have to check a box to request the customers address. This works well and we have been using paypal buttons for 18 months. However when using the plugin in ‘IPN’ mode (plugin creates its own button) the plugin does not request the customers address and so Paypal do not supply it (the paypal transactions simply says Paypal do not hold the customers address – which is not true as I am a member of the club too and have a valid paypal address.)
I really want to use this plug in and at least one add on, but this issue is stopping me. Am I missing something?
Hi, are you referring to Free membership or paid membership? Have a read at the following addon Form Builder addon. Let me know if this is what you are looking for?
Regards
Thanks for the reply. Paid membership to a classic car owners club. I will definately be buying the forum add on, but only if we can get the paypal issue resolved as the accounts secretary needs that information with the paypal transaction.
Hi, reading your original question above again I think the Form builder addon can help you with that. This addon allows you to add extra fields. So when a person signs up to become a members they will have to enter their home address details. Is that what you want to happen?
The above is answering the following comment.
However the club also needs their physical address to send membership packs and news letters.
Regards
Not to jump in but I have the same problem as described in this original post. For the enrollee to get to see the add on form. They first must pay BUT when the payment is made. All you (the website) gets is a payment received with a name and an email address.
(remove is this is not allowed)
Thank you. the add-on will certainly be essential to us as we need additional information (for the cars) but I am holding off purchase until we sort the paypal issue out. The accounts secretary must have the information on the paypal system. Because not everybody bothers to activate their website account, the accounts secretary has to email me because he does not have the members address. Most times people have not finished setting up their acocunt so I have to forward the name and email address of the new member to the membership secretary so he can contact them for their address – and not everybody will bother to reply. Next thing you know we have a complaint posted on the forum from a discruntled member because they have not recieved ther membership pack. All this is avoidable if the plug in would simply request the address from paypal the same as you do when creating your own paypal button.
Simple Membership is absolutely the best membership management plug in for wordpress that I have found. Its easy to integrate, simple to use and just works, however this small problem is far too inconvenient to ignore. Do you think it would be possible to add this in an update if its not possible for me to change from the plugin back end?
Hi @Darren.Brown, thank you for clarifying your question further. I now know what you mean. There is this method you might want to test. I can’t guarantee it will produce the result you want.
Can you report back and let me know if this would work for you. If not the plugin developers will investigate further your request.
Kind regards
That might work – Thank You. So you are suggesting making and using a Paypal button on paypals website and adding the short code from the plugins generated field rather than using Simple Memberships own generated button? I will try that – hopefully that will work.
For future updates, if there was a text field you could enter one of paypals html button code snippets either during the SMP button creation or via edit, it could solve the problem too. For example, if I could enter: ‘no_shipping=2’ it would prompt the person paying to enter their address.
For reference I got that code from here:
https://developer.paypal.com/docs/classic/paypal-payments-standard/integration-guide/Appx_websitestandard_htmlvariables/I will let you know if your suggested method works
Our plugin is primarily used for an online membership. A physical address is not needed for the transaction when the item being sold is an online membership. So the payment gateway isn’t instructed to collect physical address. If we get a few requests for this, we will add an option for that in the plugin.
The workaround worked and the address is now shown – thank you.
But the sign up process is now broken :/ Members are set to inactive (even though active is the default setting) and clicking on the link generated by email takes you to the regsitration page, but clicking on register has the result of refreshing the page so all fields are blank…it seems stuck in a loop. I tried manually making the member active, but the registration page still does not work.
one step forward..two back
a bit more information.
Now when a new member signs up, paypal has the address (yey) the new member recieve the email with link to activate their account. So far so good.
They click on the link and they are taken to the correct page on the website. They fill out the registration form and click ‘register’
the page refreshes but no information is transferred to the site and they are still set to inactive (despite the default being active)
If I manually activate them, the recieve the email letting them know they are able go to log in – but like the register button the page simply refreshes when clicking the log in button.Help! about to throw in the towel and give up!
Hi, is this issue related to your other support thread?
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