Membership Plugin

WordPress Membership Plugin

'Members' admin screen showing blank

Simple Membership Plugin › Forums › Simple Membership Plugin › 'Members' admin screen showing blank

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • January 4, 2017 at 9:05 pm #9460
    CSFLA
    Participant

    I’ve been using SWPM for a while with no problems. I updated the core plugin to the latest version a day ago, and now the ‘Members’ screen in the plugin admin section displays a blank page. Has anyone else had this problem?

    January 4, 2017 at 9:07 pm #9462
    ddarind
    Participant

    I just reported this same problem, glad I’m not the only one.

    January 4, 2017 at 9:44 pm #9466
    CSFLA
    Participant

    It’s a pretty serious problem because it means I can’t manage the membership at all!

    I haven’t changed anything else, so it must be the update.

    January 4, 2017 at 10:03 pm #9472
    mbrsolution
    Moderator

    Hi, this could be related to a memory issue. Can you check with your host to find out how much memory is allocated to your website?

    Thank you

    January 4, 2017 at 10:27 pm #9477
    CSFLA
    Participant

    My PHP core has 64M. Not sure what the memory is for the website package itself is, however I run more resource intensive things than this plugin without issue, and it worked fine until the recent update. Something must have changed.

    January 4, 2017 at 10:51 pm #9483
    mbrsolution
    Moderator

    Hi, 64M is not enough to run a WordPress website. Your minimum should be 128M but you will find that everyone recommends 256M. Please ask your host to increase your memory to 256M if possible.

    Regards

    January 4, 2017 at 10:56 pm #9484
    CSFLA
    Participant

    I will check with this host tomorrow to see what the score is, however it remains the case that our site has been running fine with SWPM until this most recent update, and we have changed absolutely nothing else other than upgrading the core SWPM plugin. How could that create memory issues?

    January 4, 2017 at 11:08 pm #9486
    CSFLA
    Participant

    I have increased memory to 128MB. The page remains blank when you try to access it.

    January 4, 2017 at 11:26 pm #9487
    mbrsolution
    Moderator

    Hi do you have a cache plugin? If you do clear your cache and also the browser cache and try again. If this does not work try an increase your memory to 256M.

    January 4, 2017 at 11:27 pm #9488
    CSFLA
    Participant

    I don’t have a cache plugin. Clearing the browser cache does nothing, nor does raising the memory yet further.

    January 5, 2017 at 3:52 am #9489
    mbrsolution
    Moderator

    Okay, maybe the update has affected one of your plugins. Can you disable all of your plugins then carry out a test. Let me know how you go.

    Regards

    January 5, 2017 at 1:14 pm #9499
    CSFLA
    Participant

    No change. Doesn’t work even when it’s the only plugin enabled.

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