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Login Problems

Simple Membership Plugin › Forums › Simple Membership Plugin › Login Problems

Tagged: login problem

  • This topic has 9 replies, 3 voices, and was last updated 9 years, 6 months ago by egmconsultant.
Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • November 19, 2016 at 12:21 pm #8926
    steverob
    Participant

    I’m using Simple Membership Plugin, free version on WP4.6.1 running Total theme. Having similar problems to other people on this site. I set up a member profile, use another browser to login but can’t access protected pages, being told I have to login to view content, even though I’m logged in. The protected page is set up to be visible to the appropriate membership level for the member login. I’ve tried clearing the cache, going incognito, using other browsers and sometimes it works, but mainly it doesn’t. Same problem when I move to WP 2016 theme, and also when I deactivate plugins. And although the debugging is activated, when I click to see the debug file, it returns a blank page.

    Do you have a problem with current WP version?

    November 19, 2016 at 9:16 pm #8931
    mbrsolution
    Moderator

    Hi, are you currently using the Form Builder add-on? Can you provide more information in regards to your comment.

    I set up a member profile,

    When you log in are you login in with an Admin account from WordPress?

    November 19, 2016 at 9:21 pm #8933
    steverob
    Participant

    Hi – not using Form Builder.
    I log out as admin. Then I log in using a preconfigured member login set up with Simple Membership plugin. I check the profile page to see that I am indeed logged in, but then I can’t access a protected page even though the page is supposed to be accessible for a member.
    But occasionally it works and I can’t figure out why – it isn’t repeatable.

    November 19, 2016 at 9:28 pm #8934
    mbrsolution
    Moderator

    And have you tried deactivating all your other plugins and carrying out a test as well?

    What do you mean by.

    Then I log in using a preconfigured member login set up

    November 19, 2016 at 9:39 pm #8935
    steverob
    Participant

    Yes, I have deactivated all the other plugins (only 3 others – it’s a new site)

    I added a new member using the Add Members tab by creating a new profile, added it to a membership level assigned to the page I wanted to test. Then logged out as admin and logged in as the new member but couldn’t see the page because I was being told to login even though I was logged in….

    November 19, 2016 at 9:42 pm #8936
    mbrsolution
    Moderator

    Okay is the member assigned to a free membership level? If it is did you set up the free membership level correctly in your settings?

    November 19, 2016 at 10:04 pm #8937
    steverob
    Participant

    Ah – that’s it. I hadn’t appreciated you had to set a free level like thta. Thank you for your help. I love this plugin – thank you for making it free and providing support.

    November 19, 2016 at 10:10 pm #8938
    mbrsolution
    Moderator

    You are most welcome 🙂

    Glad you could resolve your issue.

    November 20, 2016 at 5:27 pm #8945
    egmconsultant
    Participant

    Hi – I have this same issue – only i did create the free membership level and assigned the number but still no luck….

    November 20, 2016 at 5:37 pm #8946
    egmconsultant
    Participant

    hi just a quick update – it looks like i fixed it – just needed to clear the cache on my site – thanks!!!

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