Canceling a Subscription NOW keeps the Member User Active.

Hi ,the answer that you told me doesn’t help me to understand.
it is just in the log.

But I want to understand why the user canceling the subscription, instead to be turned to inactive (as happened in past) now it has a different behavior. I mean the user is active (and this is ok). But instead in the past when a user canceled the subscription the plugin turned his status automatically to inactive.

What has changed?

I know only that I have installed the new release of the plugin. No other thing has changed.

And if there is something wrong, I need to know.

I started a service for people, I “must” have clear what is happening.

Kindly, I need concrete answers.

Kind regards

G. Aloe.

I have found something new.

Every new user who paid and registered has NO Subscription-ID registered in their profile.

Instead the old account that a friend of mine opened and used to make a test has a subscription-ID in his profile.

I have not idea what is not working.

I can’t do it for now by the real paypal account. I have only 1 paypal account.

I have to wait tomorrow to ask to someone to pay.

The first thing that I have in mind is that maybe the buttons used have some “strange problems”, because the buttons used to test the service have worked very well.

I can try to delete the buttons and create new ones to see if the situation happens also with the new buttons.

I have a question:
– if the user has no Subscription-ID, when the expiration date will come paypal will make automatically the recurring payment, then what will happen to the user profile?

Hi,
I had another subscription.

I attach here the log:

[11/26/2015 1:40 AM] - SUCCESS :Paypal Class Initiated by 173.0.81.1
[11/26/2015 1:40 AM] - SUCCESS :Post string : transaction_subject=Challenge+-+1+Year+-+%80689+-+Launch+Promo&payment_date=17%3A40%3A40+Nov+25%2C+2015+PST&txn_type=subscr_payment&subscr_id=I-721SAXYC75SB&last_name=XXXX&residence_country=SG&item_name=Challenge+-+1+Year+-+%80689+-+Launch+Promo&payment_gross=&mc_currency=EUR&business=XXXXXXXXXX&payment_type=instant&protection_eligibility=Ineligible&verify_sign=AbfzmD692Hf5Yol4XYhtdAH2Tx9IAVqKCzzRJpHIHaCfmZAzXcauuBU5&payer_status=unverified&payer_email=XXXXXXX&txn_id=4FB813414J352463F&receiver_email=XXXXXXX&first_name=XXXXXX&payer_id=GC7CZJ3BA9AR8&receiver_id=9LNYCDZEPBP8Q&item_number=873&payment_status=Completed&payment_fee=&mc_fee=36.18&mc_gross=689.00&custom=subsc_ref%3D4%26user_ip%3D49.245.5.95&charset=windows-1252&notify_version=3.8&ipn_track_id=144cc513b0c10&
[11/26/2015 1:40 AM] - SUCCESS :Paypal Class Initiated by 173.0.81.1
[11/26/2015 1:40 AM] - SUCCESS :Post string : txn_type=subscr_signup&subscr_id=I-721SAXYC75SB&last_name=XXX&residence_country=SG&mc_currency=EUR&item_name=Challenge+-+1+Year+-+%80689+-+Launch+Promo&business=XXXXXXXX&recurring=1&verify_sign=A2y8oIWK5eRNY.2SwsnNIMsPNYuyASn8nrUgvVvwtjEWqtM6yBFUFDkf&payer_status=unverified&payer_email=XXXXXXXX&first_name=XXXXXX&receiver_email=XXXXXXXXX&payer_id=GC7CZJ3BA9AR8&reattempt=1&item_number=873&subscr_date=17%3A40%3A38+Nov+25%2C+2015+PST&custom=subsc_ref%3D4%26user_ip%3D49.245.5.95&charset=windows-1252&notify_version=3.8&period3=1+Y&mc_amount3=689.00&ipn_track_id=144cc513b0c10&
[11/26/2015 1:40 AM] - SUCCESS :Connection to www.paypal.com successfuly completed.
[11/26/2015 1:40 AM] - SUCCESS :IPN successfully verified.
[11/26/2015 1:40 AM] - SUCCESS :Creating product Information to send.
[11/26/2015 1:40 AM] - SUCCESS :Transaction Type: Buy Now/Subscribe
[11/26/2015 1:40 AM] - SUCCESS :Item Number: 873
[11/26/2015 1:40 AM] - SUCCESS :Item Name: Challenge - 1 Year - �689 - Launch Promo
[11/26/2015 1:40 AM] - SUCCESS :Item Quantity: 1
[11/26/2015 1:40 AM] - SUCCESS :Item Total: 689.00
[11/26/2015 1:40 AM] - SUCCESS :Item Currency: EUR
[11/26/2015 1:40 AM] - SUCCESS :Membership payment paid for membership level ID: 4
[11/26/2015 1:40 AM] - SUCCESS :Saving transaction data to the database table.
[11/26/2015 1:40 AM] - SUCCESS :Transaction data saved.
[11/26/2015 1:40 AM] - SUCCESS :Paypal class finished.

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[11/26/2015 1:40 AM] - SUCCESS :Connection to www.paypal.com successfuly completed.
[11/26/2015 1:40 AM] - SUCCESS :IPN successfully verified.
[11/26/2015 1:40 AM] - SUCCESS :Creating product Information to send.
[11/26/2015 1:40 AM] - SUCCESS :Subscription signup IPN received... nothing to do here(handled by the subscription IPN handler)
[11/26/2015 1:40 AM] - SUCCESS :swpm integration is being used... creating member account...
[11/26/2015 1:40 AM] - SUCCESS :swpm_handle_subsc_signup_stand_alone(). Custom value: subsc_ref=4&user_ip=49.245.5.95
[11/26/2015 1:40 AM] - SUCCESS :Could not find any record using the given email address (XXXXXXXXXX). Attempting to query database using the unique reference: I-721SAXYC75SB
[11/26/2015 1:40 AM] - SUCCESS :Creating new member account. Membership level ID: 4
[11/26/2015 1:40 AM] - SUCCESS :Member signup URL: http://profiting.me/membership-join/membership-registration/?member_id=18&code=9d56e5bd55244153d6854b4b43c9ccce
[11/26/2015 1:40 AM] - SUCCESS :Member signup/upgrade completion email successfully sent to: ngkinkeong@hotmail.com
[11/26/2015 1:40 AM] - SUCCESS :Paypal class finished.

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In the logs I see always something like this:

[11/26/2015 1:40 AM] – SUCCESS :Could not find any record using the given email address (XXXXXXXXXX). Attempting to query database using the unique reference: I-721SAXYC75SB

it says that he has problems to use the email address. When the user is created (before that the registration is completed) I see the user has the email address (from paypal), but it doesn’t have the Subscription ID visible in the log as unique reference.

I hope this can help to fix the problem.

Kind regards

G.Aloe