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I enclose a portion of my Debug Log
Edited: personal information redacted
[11/21/2015 2:23 AM] – SUCCESS :Paypal Class Initiated by 173.0.81.1
[11/21/2015 2:23 AM] – SUCCESS :Post string : mc_gross=10.00&protection_eligibility=Ineligible&payer_id=********&tax=0.00&payment_date=18%3A22%3A58+Nov+20%2C+2015+PST&payment_status=Completed&charset=UTF-8&first_name=***&mc_fee=0.54¬ify_version=3.8&custom=subsc_ref%3D3&payer_status=verified&business=*********.com&quantity=1&verify_sign=***********&payer_email=********&txn_id=**************&payment_type=instant&payer_business_name=*******&last_name=F******&receiver_email=********&payment_fee=&receiver_id=*********&txn_type=web_accept&item_name=Individual+1+Year&mc_currency=GBP&item_number=&residence_country=GB&handling_amount=0.00&transaction_subject=subsc_ref%3D3&payment_gross=&shipping=0.00&ipn_track_id=************
[11/21/2015 2:23 AM] – SUCCESS :Connection to http://www.paypal.com successfuly completed.
[11/21/2015 2:23 AM] – SUCCESS :IPN successfully verified.
[11/21/2015 2:23 AM] – SUCCESS :Creating product Information to send.
[11/21/2015 2:23 AM] – SUCCESS :Transaction Type: Buy Now/Subscribe
[11/21/2015 2:23 AM] – SUCCESS :Item Number:
[11/21/2015 2:23 AM] – SUCCESS :Item Name: Individual 1 Year
[11/21/2015 2:23 AM] – SUCCESS :Item Quantity: 1
[11/21/2015 2:23 AM] – SUCCESS :Item Total: 10.00
[11/21/2015 2:23 AM] – SUCCESS :Item Currency: GBP
[11/21/2015 2:23 AM] – SUCCESS :Membership payment paid for membership level ID: 3
[11/21/2015 2:23 AM] – SUCCESS :swpm integration is being used… creating member account…
[11/21/2015 2:23 AM] – SUCCESS :swpm_handle_subsc_signup_stand_alone(). Custom value: subsc_ref=3
[11/21/2015 2:23 AM] – SUCCESS :Could not find any record using the given email address (**********). Attempting to query database using the unique reference: *********************
[11/21/2015 2:23 AM] – SUCCESS :Creating new member account. Membership level ID: 3
[11/21/2015 2:23 AM] – SUCCESS :Member signup URL: http://***************
[11/21/2015 2:23 AM] – SUCCESS :Member signup/upgrade completion email successfully sent to: *************
[11/21/2015 2:23 AM] – SUCCESS :Saving transaction data to the database table.
[11/21/2015 2:23 AM] – SUCCESS :Transaction data saved.
[11/21/2015 2:23 AM] – SUCCESS :Paypal class finished.——————————————————————
I am finding that this record is then left hanging, with the Username field blank. The user is then unable to login.
It also happens when a user signs up for a free account, and then decides to create and EXTRA purchased account, especially if they then use a different email address.
I expect this is difficult to cater for.
JohnF
Hi John what do you mean by the following comment.
I am finding that this record is then left hanging, with the Username field blank. The user is then unable to login.
What I have found over the last 10 days (with over 2,000 registering), is that with paid accounts, as long as PayPal reports “Found a match in the member databas. Member ID: ****”, then all is well. But when PayPal doesn’t:
[11/21/2015 2:23 AM] – SUCCESS :Could not find any record using the given email address (**********). Attempting to query database using the unique reference: *********************
then the fields in the user database are all filled in except for the Username. The user receives his confirmation email, yet he says he cannot complete his registration.
When I look through Members, I see that all the Username field is blank, and the user cannot access it.
I then have to delete that member record and, after asking the user for his preferred Username, add him manually from my end.
I hope that explains it a little better.
JohnF
Hi, I forgot to ask you are you using the Form Builder Add-on? Are you running the latest version of this plugin? Another question how often and or with how many of your members have you had this issue with? Are you able to detect any differences between those that are successful and those that aren’t? For example names with special characters?
Hi, please check the following documentation? Let me know if this is what you mean?
I don’t have Form Builder Add-on (although I will be purchasing it in a few days, so will hopefully receive the latest version).
I have had this problem with a good 30-40 out of the 2,000 or so. I originally instructed people not to use their email addresses as Usernames, but I’ve relaxed that now, and I don’t think that is a factor.
Quite a number had btinternet addresses.
The main pattern is that most of them had joined as “Free” to start with, but had then not read my instructions, and went for a paid-for option using a different email address (obviously, for their first one was being used).
I haven’t noticed anyone using special or accented characters.
I do tell my people that it can take between 30-60 minutes for PayPal to send back the verification (I picked these figures out of the air in order to discourage them from trying to logon the moment they had finished paying.
I’m rambling, but I hope some of this may give you a clue.
[I’ll come back to you tomorrow about the documentation you have just pointed to]
JohnF
Thank you for your information. This does help the developers try and pin point if there is any issue.
Reading your last comment above and in regards to the following comment.
The main pattern is that most of them had joined as “Free” to start with, but had then not read my instructions, and went for a paid-for option using a different email address (obviously, for their first one was being used).
That is where the problem lies. As far as I can tell the plugin works well in your site apart from the aforementioned.
Yes, the plugin is working wonderfully except for that; and we can’t be expected cater fully for users who don’t read the instructions.
To answer your question above about Private Membership Site: no, I didn’t do that because I want casual visitors to see what there is to offer, and to let them join up for free if they wish.
Many thanks for looking into this.
JohnF
A bit more evidence for you:
Here’s one where the Debug Log says “Could not find any record using the given email address”. BUT IT WAS THERE!
where **me** is substituted for my name, and
**user** is substituted for the user’s name———————
[11/24/2015 6:09 PM] – SUCCESS :Paypal Class Initiated by 173.0.81.1
[11/24/2015 6:09 PM] – SUCCESS :Post string : mc_gross=10.00&protection_eligibility=Ineligible&payer_id=JQ58DY66Z5HEW&tax=0.00&payment_date=10%3A08%3A58+Nov+24%2C+2015+PST&payment_status=Completed&charset=UTF-8&first_name=MRS+DEVA&mc_fee=0.54¬ify_version=3.8&custom=subsc_ref%3D3&payer_status=verified&business=**me**%40mac.com&quantity=1&verify_sign=APo95D3kRXcouJabmlE4Yf-LAiUkAOVqjGDrF82ultaYXI.7orTp883z&payer_email=**user**%40blueyonder.co.uk&txn_id=5AA19963915336421&payment_type=instant&btn_id=105356415&last_name=User Lastname&receiver_email=**me**%40mac.com&payment_fee=&shipping_discount=0.00&insurance_amount=0.00&receiver_id=5F6Y75YLZFNFU&txn_type=web_accept&item_name=Individual+1+Year&discount=0.00&mc_currency=GBP&item_number=&residence_country=GB&handling_amount=0.00&shipping_method=Default&transaction_subject=subsc_ref%3D3&payment_gross=&shipping=0.00&ipn_track_id=86794f8e2d6&
[11/24/2015 6:09 PM] – SUCCESS :Connection to http://www.paypal.com successfuly completed.
[11/24/2015 6:09 PM] – SUCCESS :IPN successfully verified.
[11/24/2015 6:09 PM] – SUCCESS :Creating product Information to send.
[11/24/2015 6:09 PM] – SUCCESS :Transaction Type: Buy Now/Subscribe
[11/24/2015 6:09 PM] – SUCCESS :Item Number:
[11/24/2015 6:09 PM] – SUCCESS :Item Name: Individual 1 Year
[11/24/2015 6:09 PM] – SUCCESS :Item Quantity: 1
[11/24/2015 6:09 PM] – SUCCESS :Item Total: 10.00
[11/24/2015 6:09 PM] – SUCCESS :Item Currency: GBP
[11/24/2015 6:09 PM] – SUCCESS :Membership payment paid for membership level ID: 3
[11/24/2015 6:09 PM] – SUCCESS :swpm integration is being used… creating member account…
[11/24/2015 6:09 PM] – SUCCESS :swpm_handle_subsc_signup_stand_alone(). Custom value: subsc_ref=3
[11/24/2015 6:09 PM] – SUCCESS :Could not find any record using the given email address (**user**@blueyonder.co.uk). Attempting to query database using the unique reference: 5AA19963915336421
[11/24/2015 6:09 PM] – SUCCESS :Creating new member account. Membership level ID: 3
[11/24/2015 6:09 PM] – SUCCESS :Member signup URL: http://www.johnfletchermusic.org/membership-join/membership-registration/?member_id=2522&code=c09e0876a6b2f8d0495ed011978ed620
[11/24/2015 6:09 PM] – SUCCESS :Member signup/upgrade completion email successfully sent to: **user**@blueyonder.co.uk
[11/24/2015 6:09 PM] – SUCCESS :Saving transaction data to the database table.
[11/24/2015 6:09 PM] – SUCCESS :Transaction data saved.
[11/24/2015 6:09 PM] – SUCCESS :Paypal class finished.——————————————————————
The member WAS in the Member listing, with the correct email address, but the Username field was blank
I got the Notification of Payment Received at 6:10 PM
It says ” SUCCESS :Creating new member account” but no new member account was created. There was just the original one with the Username field blank
As before, I had to delete this whole entry from the Member listings, and ADD NEW it again.
JohnF
Hi, try to reinstall the plugin. This sometimes helps in situations similar to yours.
In regards to the following comment.
The member WAS in the Member listing, with the correct email address, but the Username field was blankI got the Notification of Payment Received at 6:10 PM
That means the member did not receive the e-mail with the registration link, the e-mail landed in the spam box and or did not click on the URL to complete the registration.
I have deactivated and reactived the plug-in. I presume you didn’t mean to Delete the plug-in? Wouldn’t this erase all the date?
I have put a note on my website to remind people to look in their spam folders if they haven’t received the confirmation email.
I have also turned back on the “Send notification to Admin” when a member registers, just to monitor it. I presume this is the exact copy of what the member gets, so if Admin gets it then so should the member.
Many thanks for continue to look out for me. I will continue to monitor, but hopefully we have now got it sorted.
JohnF
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