Membership Plugin

WordPress Membership Plugin

From Expire to Inactive after the payment notification. How fix this problem?

Simple Membership Plugin › Forums › Simple Membership Plugin › From Expire to Inactive after the payment notification. How fix this problem?

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • September 20, 2015 at 1:26 am #3151
    jscmal
    Participant

    Hi,
    I am experiencing another strange behavior when I renew the subscription for an expired account (using my sandbox account properly set).

    In practice what I see is that:

    – I logged in
    – Member Profile Status shows that the account is expired
    – I make the new payments
    – I come back to the website from the paypal interface
    – I am still logged in and the account is still expired
    – I get to be logged out and the account marked as inactive
    – Then i cannot login anymore
    – I have to set the active status manually by the administrator dashboard.

    – the account is inactive but anyway after a moment I receive the email notification that confirm that my account has been upgraded.

    So, I pay to renew, but instead to get the service active properly I get a Deactivation of the account.

    This happens with every account that I am using to test the different subscriptions (3 account).

    I don’t how fix it. The setting page is configured properly with active like default status.

    Why this happens?

    kind regards

    G.Aloe

    September 20, 2015 at 3:51 am #3154
    admin
    Keymaster

    Hi, Please enable the debug option in the plugin (if you don’t have it enabled already). Then do the test you did above. Share the URL of your payment page after that so I can check the log file and a few other things. I will know what is going on when I can check the log file.

    September 20, 2015 at 12:50 pm #3157
    jscmal
    Participant

    Hi, I use the debug of course.

    So, take a look in the log of the last days here:
    http://b.girolamoaloe.com/wp-content/plugins/simple-membership/log.txt

    it reports that for some reason the system receive a notification of subscription ended then it disable the account.

    But in the setting page the default is “active” and also the Expired Account Login is flagged.

    What can be the problem?

    Kind regards

    G.Aloe

    September 23, 2015 at 12:54 am #3217
    admin
    Keymaster

    Yes, it is definitely receiving a subscription cancellation notice afterwards which is why it is cancelling the account (as it should).

    One of the following is happening:

    1) You have mis-configured the subscription payment
    2) You are cancelling the subscription

    Have you specified a numeric value in the “Billing Cycle Count” field of the recurring payment by any chance?

    September 23, 2015 at 5:49 pm #3231
    jscmal
    Participant

    Hi,
    in the moment about the testing of the plugin that I am doing. I am not using the recurring payment, but the 1 time payment buttons.

    for this buttons I have set at the moment

    Billing Cycle: 1 day
    Billing Cycle Count: 1
    Re-attempt on Failure: checked

    I have also set recurring payments, but I have still not used. They have these:

    Billing Cycle: 1 day
    Billing Cycle Count: “Nothing”
    Re-attempt on Failure: checked

    In the past, when I used the recurring payment, i have seen that there is no possibility to stop the payment using the plugin. it is necessary to stop it via paypal.

    The Membership Levels that I am using for the test have the Access valid for 1 Day:

    Expire After: 1 Day

    How manage the this problem of the expired account that turn to inactive after the payment renew?

    I hope this can help.

    Kind regards

    G. Aloe

  • Author
    Posts
Viewing 5 posts - 1 through 5 (of 5 total)
  • You must be logged in to reply to this topic.