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Hi,
A few of our members have gone through the signup process twice (on purpose), since we have both digital and print membership tiers. They’re trying to buy second subscriptions for family members.
Unfortunately this just causes their member record to “forget” about the old subscription, and the new subscription ID takes its place.Is there a way to prevent people doing this? I know the plugin was never designed with print subscriptions in mind, but it would be nice in general if we could prevent people from creating a second active subscription with the same email address.
The issue is that SWPM is not designed to support more than one membership level per member email address. Changing membership levels simply replaces the previous level.
The solution involves preventing logged in members from purchasing membership levels other than the one they currently have. You would use “Section or Partial Protection” controls to show logged in members only the purchase options that match their current membership level. Technically you have 3 possible content display choices to deal with; Not Logged In, Digital Member, and Print Member. Use the free Partial or Section Protection Addon:
https://simple-membership-plugin.com/simple-membership-documentation/
In the case of an existing member that is not logged in, SWPM will prevent them from reusing an email address that currently is associated with ANY membership level. Hence they will be forced to login, and be subject to the the section/partial protection rules you created.
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