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[Resolved] Paypal payment handled by Stripe does not work

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Viewing 5 posts - 1 through 5 (of 5 total)
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  • July 16, 2024 at 6:14 pm #28390
    YaYa
    Participant

    Hello the team !

    I added the Paypal option on my Stripe payment gateway, so Stripe handle the entire process by using a paypal business acccount.

    Like Here : https://dashboard.stripe.com/settings/payment_methods

    But most of time, when the payment is done, there is no registration on your plugin side ! Even on the debug log, I cannot find the email of the customer who paid by Stripe/Paypal…

    So they opened a dispute…

    Any idea of the issue please ?

    July 16, 2024 at 6:19 pm #28391
    YaYa
    Participant

    I found something into the logs :

    [2024/07/16 11:22:27] – SUCCESS: Stripe subscription webhook received: customer.updated. Checking if we need to handle this webhook.
    [2024/07/16 11:22:27] – SUCCESS: End of Stripe subscription webhook processing. Webhook type: customer.updated
    [2024/07/16 11:22:27] – SUCCESS: Stripe subscription webhook received: customer.subscription.updated. Checking if we need to handle this webhook.
    [2024/07/16 11:22:27] – SUCCESS: Stripe customer.subscription.updated webhook status: active
    [2024/07/16 11:22:27] – SUCCESS: Updating the access start date if applicable for this subscription payment. Subscriber ID: sub_1Pd7ZgALPw5hbzheVsu1XOvv, Email: , Account status: active
    [2024/07/16 11:22:27] – SUCCESS: Did not find an existing record in the members table for subscriber ID: sub_1Pd7ZgALPw5hbzheVsu1XOvv
    [2024/07/16 11:22:27] – SUCCESS: This could be a new subscription payment for a new subscription agreement.
    [2024/07/16 11:22:27] – SUCCESS: End of Stripe subscription webhook processing. Webhook type: customer.subscription.updated
    [2024/07/16 11:22:27] – SUCCESS: Stripe SCA Subscription IPN (HTTP POST) received. Processing request…
    [2024/07/16 11:22:27] – SUCCESS: Stripe subscription webhook received: charge.succeeded. Checking if we need to handle this webhook.
    [2024/07/16 11:22:27] – SUCCESS: End of Stripe subscription webhook processing. Webhook type: charge.succeeded
    [2024/07/16 11:22:27] – SUCCESS: Stripe subscription webhook received: invoice.paid. Checking if we need to handle this webhook.
    [2024/07/16 11:22:27] – SUCCESS: End of Stripe subscription webhook processing. Webhook type: invoice.paid
    [2024/07/16 11:22:27] – FAILURE: Fatal error! Payment with ref_id swpm_80fc55ab26074072f8267fe0ee109a20|22060 can’t be found

    July 18, 2024 at 12:30 am #28425
    The Assurer
    Moderator

    Are you a “Stripe Connect customer?”

    PayPal is available for online marketplaces using Stripe Connect.
    https://docs.stripe.com/payments/paypal

    July 18, 2024 at 5:15 am #28427
    YaYa
    Participant

    I activated Paypal as a wallet in my Stripe account : https://i.imgur.com/KhdZPKw.jpeg (it’s now disabled because of the bug…)

    But most of time it’s working…

    July 20, 2024 at 7:05 am #28435
    admin
    Keymaster

    Hi, We don’t support that use case yet. We have an independent PayPal checkout integration option within our plugin that you can use for PayPal.

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