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[Resolved] Membership level upgrade not taking effect

Simple Membership Plugin › Forums › Simple Membership Plugin › Membership level upgrade not taking effect

  • This topic has 1 reply, 2 voices, and was last updated 2 years, 7 months ago by The Assurer.
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  • February 20, 2024 at 4:37 pm #27736
    Brian_R
    Participant

    Hello,

    I’ve found if a member is logged into their account when a membership level change takes place, The new membership level will not be available to the member until they log out and back in. This leads to quite a few support calls from our members.

    We can either instruct the member to log out/login or we can go into the WordPress users area and log them out. Does the Simple Membership plugin offer any built in solutions?

    Thank you

    February 21, 2024 at 1:28 am #27739
    The Assurer
    Moderator

    The membership level only takes effect when the member logs in. There is no “on the fly” upgrade possible.

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