Membership Plugin

WordPress Membership Plugin

[Support request] Notice of new registration to admin listed wrong new user name

Simple Membership Plugin › Forums › Simple Membership Plugin › Notice of new registration to admin listed wrong new user name

Viewing 5 posts - 1 through 5 (of 5 total)
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  • December 18, 2022 at 10:22 pm #24930
    Francoc30
    Participant

    Hi,
    SWPM has been on my website two years now. I have paid membership registration using the process flow outlined in the plugin document. The payment method is by PayPal. I have “Send Notification to Admin” enabled. The content of the notification email includes the new registrant’s {first_name} and {last_name}. This has been working beautifully. The admin received email notification whenever a new member completed the registration process.

    With my last new registration, something unusual happened. The new registrant paid and completed the registration. SWMP sent out an email notification to admin, as usual. But this time, the {first_name} and {last_name} fields contained names that were not the new registrant’s. The Members tab, Payment tab in SWMP Setting and the transaction log in PayPal all recorded the correct person of the new registrant. So I am puzzled as to how this wrong name got into the notification email.

    Please advise. I need to correct this so it will not happen again. Thanks in advance.

    December 19, 2022 at 1:26 am #24931
    The Assurer
    Moderator

    Is this a random, or consistent occurrence? If random, how often does it occur? Also, please turn on the debug logs, and try to correlate these incidents to the log entries.

    December 19, 2022 at 2:29 am #24932
    Francoc30
    Participant

    This was the first time it happened. So I tell whether or not it is random.
    I did have the the SWPM debug turned on. Every thing was successful. The first name, last name and email address of the new registrant were all correct in the log.

    I also have MailChimp integration addon installed. I can see the wrong name (James Bihar) in the log:

    [2022/12/17 20:48:25] – SUCCESS: [MailChimp] Mailchimp integration addon. After registration hook (form builder)
    [2022/12/17 20:48:25] – SUCCESS: [MailChimp] Debug data: CCPST|registrant email|James|Bihari
    [2022/12/17 20:48:25] – SUCCESS: [MailChimp] Doing list signup.
    [2022/12/17 20:48:27] – SUCCESS: [MailChimp] Checking list name : CCPST
    [2022/12/17 20:48:27] – SUCCESS: [MailChimp] Found a match for the list name on MailChimp. List ID :9e98522a4c
    [2022/12/17 20:48:27] – SUCCESS: [MailChimp] List ID to subscribe to:9e98522a4c
    [2022/12/17 20:48:28] – SUCCESS: [MailChimp] MailChimp Signup was successful.

    December 19, 2022 at 11:16 pm #24945
    The Assurer
    Moderator

    Since that was your “first time,” we don’t have much to go on. It might have been a caching issue of some kind.

    December 21, 2022 at 8:38 pm #24950
    Francoc30
    Participant

    Ok, I’ll leave it at that for now. See if it happens again. Thanks.

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