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Hi,
I have been configuring and testing my site extensively over the last week, and everything was working perfectly.
Today, I have updated to Version 4.1.3 and now I can not get the registration of new users to work again. When I attempt to simulate a new user registering for the first time (free membership), then I get this error:
“Error! Security check failed for membership level identifier validation.
The submitted membership level data does not match.
If you are using caching please empty the cache data and try again.
If you are using the Form Builder addon, please update the addon and try again.”Simple Membership Form Builder is on Version 4.9.8
I will appreciate any all help as we were planning to open new event registrations for our sports club today, which we now have to delay until this issues is resolved.
Thanks in advance
Hi, for premium addons, please create a premium addon support ticket.
https://simple-membership-plugin.com/premium-addon-support/
Thank you.
Thank you – have done so.
It is not clear whether this is a premium addon issue seeing that I did not change anything with the addon itself.
Have the same issue, seems to only break when the Form Builder Addon is enabled. I have it work fine on another site I manage, with older Forms Builder version 4.6.3. So I’m thinking there is a compatibility issue with the addon and the main plugin. I put in a premium support request as well.
Perfect, thank you. Testing out the fix, so far it looks like it is working. Thank you for the quick response, and for supporting these plugins.
Hi, I have the same issue, too. I put in a premium support request as well more than a week ago, but I haven’t get any reply yet. Please help!
Same exact issue… here also.
Error! Security check failed for membership level identifier validation.
The submitted membership level data does not match.
If you are using caching please empty the cache data and try again.
If you are using the Form Builder addon, please update the addon and try again.@chris, Please submit the following form (as explained in the earlier post):
https://simple-membership-plugin.com/premium-addon-support/We will respond within 24 hours. If there is an email communication issue then you can let us know by replying on this forum post.
Hi Team
have the same issue. Sent my request via the form, but wondering that I get no ticket id.
Looking fwd to your help mail.thanks so much
katHi Kat, Which email address did you use for the submission? It looks to be different than the one you are using for the forum user profile. Once you tell me the email address you used, I will double check that your submission has been replied to.
The Form Builder Addon seems to be the only time this problem occurs.
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