[Support request] Members who renew before they expire are being switched to "inactive"

All of our members are annual so their expirations are set to 1 year after they join.

Here’s an example of what’s happening… I had a member whose membership expired on 12/31. She renewed early on 12/19. Her payment went through and her expiration date changed in the system to 12/19/2022. That’s all great. But when 12/31 rolled around, instead of keeping her as an active member, it switched her to “Inactive.” I had to go in and manually change her back to “active” so she had access again. Obviously, that shouldn’t be happening and I don’t know how to fix it.

Yes. My access duration is correct, hence people are expiring exactly as they should. We only have one membership type and it’s an annual membership that expires exactly 1 year after the customer’s date of sign-up.

As I said above, the problem is the people who are choosing to renew EARLY are being switched to “inactive” on their expiration date, despite the fact they renewed (and the system clearly shows they renewed and even adds an extra year onto their membership exactly as it should.)

So the question is…why is it doing that for EARLY renewals? Because everybody else that renews AFTER or ON their expiration date are not having any problems.

I shouldn’t have to go in and manually change early renewals from inactive back to active again. That’s a pain and almost impossible to keep up with. So I’m trying to figure out how to fix this.