Membership Plugin

WordPress Membership Plugin

  • Home
  • Documentation
  • Addons
  • Support
    • Quick Setup
    • Documentation
    • Premium Addon Support
    • Paid Support
    • Support Forum
    • Support Forum Search
    • Forum Login
    • Forum Registration
  • Contact

[Resolved] Having Trouble Getting Support for Member Directory Listing Premium Add-On

Simple Membership Plugin › Forums › Simple Membership Plugin › Having Trouble Getting Support for Member Directory Listing Premium Add-On

Tagged: Member Directory Listing

  • This topic has 3 replies, 3 voices, and was last updated 4 years, 6 months ago by OPCAAW.
Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • November 9, 2021 at 8:13 pm #23269
    OPCAAW
    Participant

    I thought the premium add-ons came with enhanced support, but so far I have sent in two or three messages with questions about the Member Directory Listing add-on that have not been addressed at all. So I’m posting in the general support forum in hopes of generating a response.

    I have several questions regarding the Member Directory Listing Add-on:
    1. Photos uploaded to the profiles are scaled in the directory display, turning mugshots in portrait format into squares and making people’s faces look fat. Is there a way to keep the photos from being altered?
    2. The Member Directory add-on documentation explains that you can change how many members are displayed per page, with the default being 30 items. [swpm_show_member_listing items_per_page=”50″] But when I change the number to a different number, such as 45, the directory won’t display at all. Only when I set the code back to 30 will the listings display properly. There must be a fix for that.
    3. I would like to be able to show a member’s city and state on the Member Info page that displays their profile to other members as some of my members don’t wish to have their addresses listed. But there is only the “show full_address=”1” or “0”. How do I “0” the street address but “1” the city and state?
    4. Is there a way to customize the order in which information is displayed on the Member Info page?

    November 11, 2021 at 2:44 am #23279
    mbrsolution
    Moderator

    Hi, sorry to hear about your support ticket issues. I have submitted a message to the developers to investigate further your issue.

    Thank you.

    November 11, 2021 at 7:46 am #23280
    admin
    Keymaster

    The main issue is that you have some customization requirements which our simple plugin does not support. Also, some of your issues are coming from some kind of conflict on this site. There is weird behavior happening on this site which is an indication of conflict that we don’t understand. There is some explanation of why conflicts can happen here:
    https://simple-membership-plugin.com/message-from-the-simple-membership-team/

    We have offered you a full refund already since our addon is not a 100% good fit for your project. We will send you another email now.

    November 11, 2021 at 3:45 pm #23282
    OPCAAW
    Participant

    Thank you for your response. I’m asking questions that can be answered. Not every question I’m asking requires any kind of customization. I will respond further to the email.

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.
Log In

Please read this message before using our plugin.

Search

Featured Addons and Extensions

  • Membership Form Builder Addon
  • Member Directory Listing Addon
  • WooCommerce Payment Integration
  • Member Data Exporter Addon

Documentation

  • Documentation Index Page

Copyright © 2026 | Simple Membership Plugin | Privacy Policy