Stripe SCA Subscription Button Fatal Error

Tagged: button, fatal error, stripe

This topic has 5 replies, 4 voices, and was last updated 5 years, 6 months ago by mbrsolution.

Viewing 6 posts - 1 through 6 (of 6 total)

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February 8, 2020 at 9:00 pm #19760

jagomoss
Participant

Hello. I’m hoping you can point me in the right direction. I receive the following error when clicking on the Stripe SCA Subscription button:

Fatal error! Payment with ref_id swpm_955a1a0e89afc95259410c31162be72e|3009 can’t be found

My Stripe SCA Subscription button has an ID of 3009 in the Simple Membership Plugin. I do have my Stripe account setup, including an associated Stripe product subscription. I have the test and live Stripe keys entered into the Payment Settings.

Any help is greatly appreciated.

February 9, 2020 at 10:45 pm #19763

mbrsolution
Moderator

Hi,

Please check the following documentation sca-compliant-stripe-subscription-button. I just want to confirm with you that you have set this up correctly.

Thank you

March 27, 2020 at 7:05 am #19957

ignix
Participant

Hi, I have the same error.

Fatal error! Payment with ref_id swpm_XXX|1223 can’t be found

Could it be because my beta site doesn’t have SSL? Followed the guide word by word and double-checked first.

March 27, 2020 at 9:33 pm #19959

ignix
Participant

Installing SSL on the site fixed the issue.

November 8, 2020 at 11:51 am #21478

Bernie
Participant

Same issue, but only from mobile devics. On computer everything is fine! We have ssl but it doesnt help.. Anyone knows what this can be? Thansk!

November 8, 2020 at 11:15 pm #21481

mbrsolution
Moderator

@bernardpiper, can you start a new support thread. This one is very old.

Thank you
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