Membership Plugin

WordPress Membership Plugin

[Resolved] Upgrading From Free to Paid Update

Simple Membership Plugin › Forums › Simple Membership Plugin › Upgrading From Free to Paid Update

Viewing 6 posts - 1 through 6 (of 6 total)
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  • August 9, 2019 at 3:58 pm #18711
    akkatips
    Participant

    I have setup multiple membership levels on our website. What I have found is that when a user upgrades from free to paid the payment comes through, but their membership level is not updated. They do not receive an email from us saying it has been upgraded either. Here’s the log I get. Anyone had the same issue and know how to resolve it?

    I have found the error, but don’t understand why it is occurring when a member account does exist for this ID

    [08/09/2019 11:23 AM] – SUCCESS: Checking if PayPal IPN response is valid
    [08/09/2019 11:23 AM] – SUCCESS: Connecting to: https://www.paypal.com/cgi-bin/webscr
    [08/09/2019 11:23 AM] – SUCCESS: IPN successfully verified.
    [08/09/2019 11:23 AM] – SUCCESS: Creating product Information to send.
    [08/09/2019 11:23 AM] – SUCCESS: Subscription signup IPN received… (handled by the subscription IPN handler)
    [08/09/2019 11:23 AM] – SUCCESS: Found a membership level ID. Creating member account…
    [08/09/2019 11:23 AM] – SUCCESS: swpm_handle_subsc_signup_stand_alone(). Custom value:
    [08/09/2019 11:23 AM] – SUCCESS: Modifying the existing membership profile… Member ID: 7
    [08/09/2019 11:23 AM] – FAILURE: ERROR! Could not find a member account record for the given Member ID: 7
    [08/09/2019 11:23 AM] – SUCCESS: Paypal class finished.

    August 9, 2019 at 10:08 pm #18713
    mbrsolution
    Moderator

    Hi,

    [08/09/2019 11:23 AM] – FAILURE: ERROR! Could not find a member account record for the given Member ID: 7

    The log entry is saying that member ID 7 does not exist. Please check the following documentation. Did you follow these instructions when you created your upgrade paypal button.

    Kind regards

    August 9, 2019 at 10:10 pm #18714
    akkatips
    Participant

    I have followed this process fully. The member ID: 7 does exist as the user is able to login to their account. However, their account remains at the free membership level even after paying through PayPal.

    August 9, 2019 at 10:32 pm #18717
    mbrsolution
    Moderator

    Hi, I have submitted a message to the developers to investigate further your issue.

    Thank you

    August 10, 2019 at 12:12 am #18718
    admin
    Keymaster

    For some reason it is failing to find user with ID number 7 on this site. You have checked the member’s menu to make sure the one you are referring to has ID 7 (Not mixing it up with another one)?

    Does it happen with this one profile only, or does it happen for other profiles too?

    August 10, 2019 at 12:15 am #18719
    akkatips
    Participant

    I’ve cheeked the members menu and the ID number is there for member ID 7. It also does not work for other accounts when you try and upgrade them from free to paid.

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