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[Support request] Stripe issue

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Viewing 4 posts - 1 through 4 (of 4 total)
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  • April 22, 2018 at 2:38 pm #14225
    kepler
    Participant

    Good afternoon,

    I just tryed to make a Stripe subscription payment button. I followed all the steps, but when I save the settings (or edit them) it says the product id doesn’t exists – still it was created in Stripe.

    Any clues about this issue?

    Kind regards

    Kepler

    April 23, 2018 at 1:25 am #14231
    The Assurer
    Moderator

    I just tryed to make a Stripe subscription payment button. I followed all the steps, but when I save the settings (or edit them) it says the product id doesn’t exists…

    The instructions also say… “we recommend leaving this blank so we can generate an ID for you.” Did you leave it blank?

    still it was created in Stripe.

    So, does the button work?

    April 23, 2018 at 1:39 am #14232
    kepler
    Participant

    Good evening,

    Thanks for the reply. The “Pay now” button, in test mode, yes (I didn’t try a real transaction). The subscription no: it tells me all the time that product was not found. Still, I created the product in my Stripe account before creating the button an used the ID given from Stripe.

    Kind regards

    Kepler

    April 23, 2018 at 3:31 am #14236
    The Assurer
    Moderator

    You shouldn’t be afraid to try at least 1 real subscription transaction; just to see if the button works. It’s not like we’re “going to Mars.”

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