[Support request] Email already in use for many of my registrants

Tagged: email already in use., email error, members, Registration, sign up

This topic has 3 replies, 2 voices, and was last updated 8 years, 2 months ago by mbrsolution.

Viewing 4 posts - 1 through 4 (of 4 total)

Author

Posts
April 15, 2018 at 10:54 pm #14132

geraldine
Participant

I just launched my website today with a product available for purchase.

I have 28 members so far and 10 of them received the message “Email already in use” and ended up having to sign up with another email.

I have 5 people left to track down with the registration link so they can complete their membership.

How can we correct this error? We know for a fact that their emails were not registered previously.

I understand how to resolve it by generating registration links, but the more we sell – it’s not sustainable.

Please advise

April 16, 2018 at 6:39 am #14134

mbrsolution
Moderator

Hi, can you confirm the following.

The email address for those who went to sign up and received the following “Email already in use” message, is not already being used under WP Users?

Kind regards

April 20, 2018 at 10:14 am #14201

geraldine
Participant

No they are completely new.

April 20, 2018 at 10:41 am #14202

mbrsolution
Moderator

Hi, those e-mails must be registered somewhere in your site. Or else out plugin would not display the following “Email already in use” message.

Regards
Author

Posts

Viewing 4 posts - 1 through 4 (of 4 total)

You must be logged in to reply to this topic.