Membership Plugin

WordPress Membership Plugin

[Resolved] Lock Outs

Simple Membership Plugin › Forums › Simple Membership Plugin › Lock Outs

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Viewing 5 posts - 1 through 5 (of 5 total)
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    Posts
  • March 24, 2018 at 3:29 pm #13818
    tslbozeman
    Participant

    Recently, members have been unable to access our Membership Area. They receive messages that their password is null or other such messages. I found that if they click on forgot password, they are able to re-set with the password generated by the system, but they can’t set their own new password.

    I recently installed the WP Security Plugin, but I can’t find why this would be causing the problem. It does lock them out after 5 failed logins, however. That is okay, as I set that.

    Any ideas what is wrong?

    March 24, 2018 at 9:48 pm #13819
    mbrsolution
    Moderator

    Hi, please read through the following troubleshooting steps. Let me know how you go.

    Thank you

    March 24, 2018 at 11:11 pm #13820
    tslbozeman
    Participant

    I had read that before I checked with you.

    I will look around for another plug in. Thank you.

    March 25, 2018 at 12:51 am #13821
    mbrsolution
    Moderator

    Hi, you are always welcome to ask for premium support.

    Kind regards

    March 26, 2018 at 4:36 am #13829
    tslbozeman
    Participant

    Thank you. I’ve considered it.

    I think I have solved the problem. You may close this ticket.

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