Membership Plugin

WordPress Membership Plugin

Unformatted emails arriving

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Viewing 9 posts - 1 through 9 (of 9 total)
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    Posts
  • May 26, 2017 at 8:40 am #11048
    suehack
    Participant

    Hi

    I originally had a problem with emails arriving blank when clicking on Password Reset but if you viewed the raw source of the message you could the new password albeit amongst all the code. I have since removed the Email Templates plugin and the message is now coming through but without any line or paragraph breaks. I have manually inserted these into the message which informs the recipient of their new password but then the recipient receives a follow up email saying their password has been reset and if it wasn’t them to contact admin. This last message arrives unformatted i.e. without line/paragraph breaks but I cannot see where this message originates from as it does not appear on the Email Settings page. Can you please advise how I can make the formatting reappear or at least edit the follow up message?

    Thank you.

    May 27, 2017 at 5:47 am #11056
    mbrsolution
    Moderator

    Hi, this message might be coming from WordPress.

    May 27, 2017 at 7:43 am #11060
    suehack
    Participant

    This has only just started to happen in the last couple of weeks. How does this explain the unformatted emails that are originated by Simple Membership?

    May 27, 2017 at 8:42 am #11061
    mbrsolution
    Moderator

    Hi, currently there is no e-mail formatting.

    My message above was referring to the following comment.

    the recipient receives a follow up email saying their password has been reset and if it wasn’t them to contact admin.

    Can you paste here the exact message the recipient receives in regards to the password reset.

    Thank you

    May 27, 2017 at 9:57 am #11062
    suehack
    Participant

    This is it:

    Hi newtesting, This notice confirms that your password was changed on Bürstner UK Owners’ Club. If you did not change your password, please contact the Site Administrator at admin@burstnerclub.co.uk This email has been sent to amathusorg@gmail.com Regards, All at Bürstner UK Owners’ Club http://burstnerclub.co.uk

    May 27, 2017 at 5:55 pm #11064
    NightOwl
    Participant

    I am having the exact same problem. All emails sent from Simple Membership Plugin are NOT formatted at all. If I can find a solution will definitely post here.

    May 27, 2017 at 11:03 pm #11065
    mbrsolution
    Moderator

    @NightOwl, at present there is no option to format the email sent.


    @suehack    , that message is coming from WordPress core files. It does not come from Simple Membership plugin.

    Kind regards

    July 12, 2017 at 10:20 pm #11466
    Anonymous
    Inactive

    Hi,
    Did this get resolved? I didn’t have this to happen until I finished out MailChimp settings between my sight and MailChimp in testing. I received this as my notification:

    Dear {first_name} {last_name}

    Here is your new password:

    Username: {user_name}
    Password: {password}

    You can change the password from the edit profile section of the site (after you log into the site)

    Thank You

    I expected the field labels to populate, but they didn’t. Also, this is a password reset rather than the confirmation email I expected to receive. But that mix up could be from running user tests.

    July 13, 2017 at 4:31 am #11468
    mbrsolution
    Moderator

    @windwardoaks, can you start a new support thread.

    Thank you

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