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I have a problem on my site.
I created a trial period of 3 months before paying a subscription with paypal, but after 1 month some users switch to status expired. If I put them back Active, they switch to Expired at their connection.
I have enabled DebugLog and the file is empty, no log.
what can I do ?this login log
[03/06/2017 8:06 PM] – SUCCESS: Authentication request – Username: steph
[03/06/2017 8:07 PM] – SUCCESS: validate() – Bad Hash
[03/06/2017 8:08 PM] – SUCCESS: validate() – Bad Hash
[03/06/2017 8:08 PM] – SUCCESS: Authentication request – Username: steph
[03/06/2017 8:08 PM] – SUCCESS: validate() – Bad HashHi, thank you for reporting this. The plugin developers will investigate further your findings.
Kind regards
For a subscription payment, you should be using the “no expiry” settings in the membership level. When the subscription ends or is cancelled, the access will be revoked by the plugin.
What “Access Duration” value are you currently using for the membership level?
Also, make sure that you are updating the “Access Start Date” value of the member when you are manually editing a member record and changing their account status. If you don’t update the start date value then it will calculate the expiry from the old date and expiry the account again if the expiry condition has met.
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